Refund Policy

Last updated: June 10, 2026

Overview

Start Hub Trading Limited d.b.a. DFamily Trading is committed to fair and transparent billing.

After Trial Period

Once your free trial ends and your subscription is charged, refunds are not offered for active billing periods. This applies to both monthly and annual subscription renewals.

Special Circumstances

If you believe you have been charged in error, or if there are special circumstances surrounding your purchase, please contact our support team at [email protected]. We will review your case individually and respond promptly.

Processing Refunds

Approved refunds are processed through Paddle, our Merchant of Record. Refunds are issued to the original payment method and typically take 5–10 business days to appear, depending on your financial institution.

Non-Refundable Situations

Please note: The following are generally non-refundable:

Charges for services already rendered during an active billing period
Accounts terminated due to violation of our Terms of Service
Requests without valid grounds (e.g., dissatisfaction after extended use)

Chargebacks

If you have a concern about a charge, we encourage you to contact us first before filing a chargeback. We are committed to resolving issues fairly and promptly. Filing a chargeback without first attempting to resolve the matter with us may result in the immediate suspension of your account.

Contact

For refund requests or billing inquiries: [email protected].